ATC Supports Local Library
On July 22, 2015, representatives of the Ardmore Telephone Company visited with Verlin Collins and the staff of the Ardmore Public Library. It was quickly easy to see how much the staff loved and cared about their mission to provide our community with an outstanding resource, especially for the children. During the visit, Ardmore Telephone Company presented the Library director, Verlin Collins with a $500 donation. The money will be used to help the library with their expansion of the children’s area, including new books for young readers.
“Thank you for your love and support through this donation,” Ms. Collins said. “It will be put to good use for the families of Ardmore.”
“We are thankful that our community is full of people like Ms. Collins and the Library staff that are giving back, especially to our children,” Michael Lee of the ATC marketing department said. “Everyone at Ardmore Telephone Company is very proud to support this endeavor.”
Three Long-Time Employees Retire
Ardmore Telephone Company announces that three dedicated employees will be retiring on July 3. With more than 120 combined years of faithful service, Georgie Bailey, Kathy Bue and Ronnie Williams have decided to take on a new chapter in life. All three started working with Ardmore Telephone Company before the era of private lines and when larger telecommunication conglomerates owned all of the toll lines.
In May 1974, Georgie Bailey joined the company as the general office clerk and progressed to billing the following year. “When I came here, we had 3,200 customers,” Bailey says. She also ventured into installations, sliding into crawl spaces for a few months in the mid ’80s when the company began offering cable TV service.
Upon finishing an accounting degree, she advanced to become the bookkeeper, encompassing several roles that included human resource and customer service responsibilities. “I’ve always been a science fiction fan, so seeing the Internet come in, and then high-speed networks, it’s truly amazing what has occurred since I started at age 19,” Bailey says. Her commitment to the customers and her vast leadership skills led to her being named the operations manager in 2013.
“I will miss working with the other employees because we’ve gone through so many years together,” Bailey says. She plans to read more sci-fi books, travel extensively and even return to a club for dulcimer players. “I’ve also bought an acoustic guitar, and Ray Widner (her predecessor who retired a few years ago) has graciously offered to give some lessons for that,” Bailey says.
“When I started here, they were converting their last exchanges from party lines, and we maintained all of the phones,” Kathy Bue recalls. On June 9, 1975, at age 19, she began working as a general secretary and cashier in an era when handwritten cards listed each customer’s monthly payment. She worked her way through the ranks to oversee service orders and billing, which ultimately led to her being named the data processing manager.
Bue will now balance her time enjoying her four grandchildren, tending to the garden and helping her husband and daughter in the family’s construction business. “However, I will miss the daily routine and being around all of my co-workers. Basically, it became my second family here,” says Bue.
Of the three retiring employees, Ronnie Williams was with Ardmore Telephone Company the longest, beginning in January 1974. “We were the first company in Alabama or Tennessee to go totally with private lines,” says Williams, recalling the completion in 1975. “Moving from rotary phones to touch-tone phones was even a big improvement.”
He began working with the company climbing telephone poles as a lineman. He advanced to the role of repairman, then moved to cable installation. Williams witnessed first-hand advances in technology that benefited customers, such as cordless phones and fax machines. “Those devices may not seem like much now, but they were a big deal back then,” Williams says. “Whereas, the Internet is still in its infancy.” For the past 13 years, he served as the central office supervisor. Williams plans to spend more time with his grandkids, to tend to the cattle on his farm and to take a road trip this fall, from the Grand Canyon — along the Rockies — all the way to Montana.
“I want to thank Georgie, Kathy and Ronnie for their many years of hard work and support of the communities we serve,” says CEO Trevor Bonnstetter. “They have each been an invaluable part of the Ardmore Telephone family, and we wish them all the blessings life has to offer in their retirement years.”
Fiber Optic Internet Service Arrives in ArdmoreArdmore Telephone Company has ambitiously invested into a fiber optic network, which was recently brought online after several months of planning and implementation. The initial phase is now complete, providing more choices to Ardmore customers, including a dramatic boost to available internet speeds. Ardmore’s crews have already connected the first fiber customers since launching this new technology.
“We’re very excited by all of the progress that has been made,” says Carrie Huckeby, Ardmore’s Chief Marketing Officer. “We have plans of expanding this service into other areas in the future and we believe this network will mean great things for our region.”
To find out more about fiber optic services, call the business office at 256-423-2131 or email at email@example.com.
Important Reminder to Voice Mail Customers
Ardmore Telephone Company, Inc. will be converting to a new voice mail system on June 17th. We ask that you enter your new mailbox by calling the voice mail access number for your area and use your current pin number. Your pin number has not changed. During the setup of your new voice mail, you will be prompted to record a greeting(s) for your callers.
As an important reminder, once the voicemail system is changed, you will not be able to access your old voice mailbox. If you have important messages in your old mailbox that you wish to keep, you will need to record those on a device (a tape recorder or using an app on your smartphone) prior to June 17, 2015.
We have added enhanced features like voice mail to email notification, wireless mes- sage waiting indicator, out dial notification, and up to 5 secondary mailboxes. These added capabilities will not add any additional cost. The current rate for voice mail will not change. You can view the Voice Mail Users Guide to assist you in setting up and using your mailbox. Many of the commands are the same as the existing voice mail but there are a few minor changes. There are additional options available as well. Remember, the local number to access your voice mail has not changed and you will find the number on the Users Guide.
Please contact us with any questions or if you are interested in setting up additional features like voice mail to email notification. Contact us by calling 800-830-9946 or email us at firstname.lastname@example.org
Customer Service Department Ardmore Telephone Company, Inc.
Ardmore Telephone wins prestigious award for design of ‘Connection Newsletter!’
Ardmore Telephone Company Operations Manager Georgie Bailey (left) and Chief Marketing Officer Carrie Huckeby hold a prestigious first-place award from NTCA—The Rural Broadband Association for The Ardmore Connection magazine.
Company officials took home two awards, out of six categories, during the annual telecom industry meeting, held in Austin, Texas. The Ardmore Connection magazine impressed several judges who particularly liked the use of customer profiles. “I could read it all day, and I’m not even a customer!” one judge wrote. “Your designs on stories like the profile of “American Pickers” make this magazine feel like a warm cup of coffee on a cold day.”
2014 Accident Free: Ardmore Telephone sees no lost time for accidents in 2014!
Ardmore celebrated the completion of 2014 with no lost time for on-the-job accidents. Ardmore has an average of 16 employees in 2014 and worked 30,926 hours safely in 2014. In addition to Ardmore’s office and sales personnel working safely, linemen frequently work in hazardous conditions, and this reflects the company’s commitment to making sure every employee of Ardmore makes it home safely. Thank you and congratulations to Ardmore’s employees for this great accomplishment!
Ardmore Telephone hosts seminar to educate local businesses about the power of broadband
As broadband Internet service becomes increasingly important to businesses looking to grow and compete, Ardmore Telephone is deploying fiber technology to increase connection speeds and reliability.
Michael Lee gave the presentation on Ardmore’s fiber network expansion.
The company held a “Fiber For Your Business” seminar in November, inviting local companies to hear about the advantages of its expanding fiber network. Entrepreneurs and executives learned how the planned rollout of this fiber upgrade in 2015 could benefit their bottom line.
The luncheon event was held at the First National Bank community room.
Several local community leaders attended the luncheon, including Bill and Martie Norman of North Alabama Insurance Agency, Verlin Collins and W. P. Hand of the Ardmore Community Library, Joe Stagner and Patricia Coulter with Your Community Shopper, florists Tommy and Peggy Starnes, Ben Whitt of Peoples State Bank of Commerce, Police Chief David Whitt and Fire Chief Tim Toone.
“For many businesses, a basic Internet connection is no longer enough,” says Georgie Bailey, operations manager for Ardmore Telephone. “With a fiber Internet connection, our local businesses will be able to do things like connect with vendors online to manage inventory and order supplies faster; store documents and other resources on offsite servers so they can be accessed remotely; grow relationships with current and potential customers; and much more.”
Nationally, small businesses account for 43 percent of private-sector payroll, and almost half of private-sector jobs. A reliable broadband connection is becoming essential to running a business of any size. As the hometown technology provider, Ardmore Telephone is investing in upgrades that will bring businesses the fastest, most reliable broadband Internet access available in the area — service that will rival or even exceed what much larger telecommunications companies are able to furnish to customers in many metro areas.AWARD WINNERS — Ardmore Telephone held a prize drawing at its “Fiber For Your Business” seminar in November. Pictured, left to right, are: David Whitt, Ardmore police chief, winner of an iPad mini; Georgie Bailey, Ardmore Telephone operations manager; Ben Whitt, Peoples State Bank of Commerce, winner of a ChromeCast; and Michael Lee, Ardmore Telephone sales and marketing representative.
Ardmore Telephone rolls out refreshed logo
Customers of Ardmore Telephone will begin noticing a fresh look around the company this year, as the telecommunications provider rolls out a refreshed logo.
“We are making significant upgrades in our network to ensure that Ardmore Telephone is the technology leader these communities can count on to meet their needs,” says Carrie Huckeby, chief marketing officer for the company. “It was time to update our logo to reflect that modern image.”
The company chose not to pursue a complete logo redesign, deciding instead to keep the familiar triangle that has long been part of Ardmore Telephone’s visual image. “We removed the multiple tiny horizontal lines that cut through the triangle,” says Huckeby. “The solid gray image now has three simple lines that travel from the left to converge in a single point on the right edge. These lines represent the technology we are using to connect the homes and businesses of this region to one another and to the world.
“They also portray a sense of continuous progress,” she adds, “into a future whose technology needs we can’t yet imagine — and that is a fitting image as we expand our network at Ardmore Telephone to bring faster, more reliable broadband Internet speeds to the people of this region.”
As part of the refresh, the company chose colors, fonts and type styles that represent a clean, modern feel.
“These aren’t major changes,” says Georgie Bailey, company operations manager, “but they are part of our work to convey a major message: Ardmore Telephone has a goal of being a true technology leader for the communities we serve, and our employees are hard at work making improvements to meet that goal.”
Look for the logo to begin appearing on billboards, signage, brochures, vehicles, The Ardmore Connection magazine and other locations throughout the year.