Ardmore Telephone Company Documents and Information

Please click on the appropriate tab below for more information about Ardmore Telephone Company’s statements on policy and procedures. Please click the appropriate link to complete forms of service:      New Customer Agreement      |    CPNI Customer Forms

Ardmore Telephone Company reserves the right to engage in reasonable network management practices, to protect its broadband network from harm, compromised capacity, degradation in network performance or service levels, or uses of the Service which may adversely impact access to or the use of the Service by other customers. Some of the reasonable network management practices that Ardmore Telephone Company will use may include, but are not limited to, the following: (i) a modification of a customer’s serving facility or service technology, and/or (ii) a modification of or a limitation on a customer’s data throughput speed or data consumption, or in extreme cases, disconnection of broadband services.  

 

Federal Excise Tax – This 3% tax is now applied only to local service billed separately from long distance service.

State & Local Taxes – These taxes are imposed by state, local, and municipal governments on goods and services.  They may also appear as “gross receipts” taxes on your bill.

Universal Service Charges – The Universal Service Fund (USF) provides support to telecommunications services at reasonable rates for those living in rural and high cost areas, income-eligible consumers, rural health care facilities, and schools and libraries.

911 – Charge imposed by local governments to help pay for emergency services such as fire and rescue.

Please call the business office at 256-423-2131 for more information about your phone bill.

To report trouble after hours, please call 256-423-2122 .

Do you need help paying for your telephone service?

Through cooperation with the Public Service Commission, Ardmore Telephone Company offers the Lifeline program to help eligible customers with the cost of their bill.

Call ATC’s Customer Service Department to enroll or to ask more questions concerning Lifeline.  1-800-830-9946

You may also contact the local PSC office at 1-800-882-3919 for more information about Lifeline.

For more details or to register for Lifeline support, go to the National Verifier database and check your eligibility status.

NOTE: According to FCC regulations, only one Lifeline program benefit is allowed per household. Falsifying information in order to receive Lifeline benefits will result in loss of benefit and possible criminal penalties.

Internet Service Policy & Customer Information

Network Practices: (a) Congestion Management and Application-Specific Behavior.  Ardmore does not block, shape, limit, or control individual internet usage.  Ardmore adheres to guidelines set forth by Congress and the FCC for network openness and interconnection.  All Ardmore consumers are able to access the lawful internet content of their choice under nondiscriminatory provisions.  Ardmore has no traffic shaping equipment in place and does not discriminate against nor preclude any legal use of other provider equipment or services.”  (b)  Device Attachment Rules.  Any standard computer or internet access device is permitted on to the extent it does not cause a degradation of internet traffic within the network or to others.   Ardmore reserves the right to set additional standards and rules as warranted.   (c)  Security: Security measures that would monitor end user real time usage have not been adopted.  It is the responsibility of the end user to monitor their usage and adopt safe practices that they deem necessary to protect any unauthorized access to their personal files and information. Ardmore does employ internal security measures to monitor aggregate internet usage to avoid a degradation of its IP network and performance.

Performance Characteristics:  (a) Service Description.   Internet service is provided as a “best effort” service, and Ardmore has provisioned your service to attempt to meet the maximum speeds as advertised.  However, internet usage can be affected by many variables, across multiple networks, and the usage that you may experience may be lower than the maximum speed.  Ardmore does not have real time monitoring data.  It is Ardmore’s intent to provide network performance at 95% of advertised speeds, 90% of the time. You may test your actual speed at anytime by going to the following link: http://flitetest1.wktelecom.coop

Individual internet data services are described in detail on Ardmore’s web site at www.ardmore.net.  (b)  Impact of Specialized Services. Ardmore does not offer any specialized services.

Commercial Terms: (a) Pricing: Individual internet data service pricing, terms, and conditions are described in additional detail on the “Internet” page of this webpage.  (b) Privacy Policies:  Ardmore does not share any internet usage information with any outside agency, or other law enforcement or national security needs; unless requested by court subpoena or other lawful means.  (c) Redress Options:  You may call Customer Service at 1-800-830-9946 if you have any questions of difficulties with your service.

Ardmore Privacy Statement

The Ardmore Telephone Company Website is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. This Statement of Privacy applies to the Ardmore Telephone Company Website and governs data collection and usage. By using the Ardmore Telephone Company Website, you consent to the data practices described in this statement.

Collection of your Personal Information

Ardmore Telephone Company Website collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Ardmore Telephone Company Website also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Ardmore Telephone Company Website. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ardmore Telephone Company Website for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ardmore Telephone Company Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ardmore Telephone Company Website public message boards, this information may be collected and used by others. Note: Ardmore Telephone Company Website does not read any of your private online communications. However, Ardmore Telephone Company Website reserves the right to review materials posted to bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group, and to remove any materials in its sole discretion.

The Ardmore Telephone Company Website may contain links to other Web sites (Linked Sites). Ardmore Telephone Company Website is providing these links to you only as a convenience, and the Linked Sites are not under the control of Ardmore Telephone Company Website. Ardmore Telephone Company Website is not responsible for the privacy policy of any Linked Site, or the absence of such a policy. Ardmore Telephone Company Website encourages you to review the privacy statements of Linked Sites so that you can understand how those Linked Sites collect, use and share your information. Ardmore Telephone Company Website is not responsible for the privacy policies or other content on Web sites outside of the Ardmore Telephone Company Website and Ardmore Telephone Company family of Web sites.

Use of your Personal Information

Ardmore Telephone Company Website collects and uses your personal information to operate the Ardmore Telephone Company Website and deliver the services you have requested. Ardmore Telephone Company Website also uses your personally identifiable information to inform you of other products or services available from Ardmore Telephone Company Website and its affiliates. Ardmore Telephone Company Website may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ardmore Telephone Company Website does not sell, rent or lease its customer lists to third parties. Ardmore Telephone Company Website may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ardmore Telephone Company Website may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ardmore Telephone Company Website, and they are required to maintain the confidentiality of your information.

Ardmore Telephone Company Website does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ardmore Telephone Company Website keeps track of the Web sites and pages our customers visit within Ardmore Telephone Company Website, in order to determine what Ardmore Telephone Company Website services are the most popular. This data is used to deliver customized content and advertising within Ardmore Telephone Company Website to customers whose behavior indicates that they are interested in a particular subject area.

Ardmore Telephone Company Website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ardmore Telephone Company Website; (b) protect and defend the rights or property of Ardmore Telephone Company Website; and, (c) act under exigent circumstances to protect the personal safety of users of Ardmore Telephone Company website, or the public.

Use of Cookies

The Ardmore Telephone Company Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Ardmore Telephone Company Website’s pages, or register with Ardmore Telephone Company Website or its services, a cookie helps Ardmore Telephone Company Website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ardmore Telephone Company Website, the information you previously provided can be retrieved, so you can easily use the Ardmore Telephone Company Website features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ardmore Telephone Company Website services or Web sites you visit.

Security of your Personal Information

Ardmore Telephone Company Website maintains the personally identifiable information you provide on computer servers in a controlled, secure environment, which is protected by means reasonably designed to prevent unauthorized access, loss, alteration, use or disclosure of such information. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. However, the nature of the Internet is such that information may be transmitted over networks without appropriate security measures and may be accessed, deleted, altered, used or disclosed by unauthorized persons.

Changes to this Statement

Ardmore Telephone Company Website will occasionally update this Statement of Privacy to reflect company and customer feedback. Ardmore Telephone Company Website encourages you to periodically review this Statement to be informed of how Ardmore Telephone Company Website is protecting your information.

Contact Information

Ardmore Telephone Company Website welcomes your comments regarding this Statement of Privacy. If you believe that Ardmore Telephone Company Website has not adhered to this Statement, please contact Ardmore Telephone Company Website at sstaley@wk.net. We will use commercially reasonable efforts to promptly determine and remedy the problem.

If you do not wish to receive information about other products or services available from Ardmore Telephone Company Website and its affiliates and external business partners, or to receive opinion research surveys, please notify us by e-mail at nmorgan@mywkt.coop, or by writing to us at Ardmore Telephone Company, 30190 Ardmore Ave., Ardmore, Alabama, 35739

Please click on the appropriate link to view and download tariff information. Local Exchange / General Subscriber Services Price List Wireline Broadband Internet Transport Service
Installation of Service We require a signature on our applications prior to service being installed. Installation of service is provided as quickly as possible in the utmost professional manner possible. From order to installation, the time is typically no more than 5 working days. If new construction is needed to provide service, a customer may expect to receive service within one (1) month. Deposit Requirements A deposit is required if a customer’s credit is not satisfactory when checked at the credit bureau. Customer deposits are refundable after a period of twelve months, if the customer’s account has not been delinquent more than twice, or the customer’s service has not been disconnected for non-payment during the past twelve months. Interest earned on this deposit will be credited to your statement each month. Disconnection / Reconnection Policy All bills are due before your next billing cycle. If your payment has not been received, a second notice will be mailed. This notice includes the amount and the actual date your service will be disconnected if the bill remains unpaid.  If your service is disconnected, you must pay your entire bill, plus a reconnection fee. A deposit may also be required, as well. The amount of the deposit will be based on the average of two months’ bills. Penalty Each account is subject to a penalty if the account is not paid by the next billing date. Return Check Policy There will be a service charge applied for any returned check. Written notice and/or a telephone call is made alerting the customer of the returned check. The customer will have one (1) week to pick up the check or make arrangements for payment, at which time the service charge will be due and payable. The customer must contact our office if the check is to be redeposited, we do NOT redeposit without the customer asking. If a check is redeposited, the service charge will be applied to the bill. Bank Draft Payments Bank draft auto pay is available to all customers. Customer’s who participate in the bank draft program may expect to have their bank account drafted 10 days following their billing cycle. Lifeline Through cooperation with the Public Service Commission, Ardmore Telephone Company offers the Lifeline program to help eligible customers with the cost of their phone bill.

CUSTOMER SUPPORT

Local: 256-423-2131
Toll Free: 800-830-9946
After Hours: 256-423-2122
e-mail: customerservice@ardmore.net

NEWS & INFO

Keep up to date on news, information and announcments concerning Ardmore Telephone services and support.  

NEWSLETTER

The Ardmore Connection Magazine is a bi-monthly publication that includes a variety of current topics and info about our company.